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Shipping

SHIPPING

Heyday Footwear is happy to offer free shipping on all US orders over $150.00. Orders are not guaranteed to deliver by a certain date or time but usually takes between 1 and 5 business days depending on where in the US you're located.

Need it overnight? You can also choose express shipping for an additional cost.

We offer 3 levels of service for International Shipping:

Usually, the least expensive option is USPS First Class International Package which has a transit time for 7-21 days. This service can only be used for 1 pair of shoes (the shipping weight must be under 4 lbs). 

USPS International Priority Mail has a transit time of 6-10 days and can be used for multiple pairs.

USPS International Priority Express Mail has a transit time of 3-5 days and is the most expensive option.

When your order is shipped, you'll receive an email with a tracking number.

Please note, the shipping cost DOES NOT include whatever duty or tax your country charges on the item. You will need to pay the duty or tax at the time of delivery.

We don't accept returns or exchanges on international orders.

After you place your order, you'll receive an email from HeydayFootwear.com confirming your order with a PO number. When your order is ready to ship, you'll receive a 2nd email with your tracking number from which you can click on to track your package process.  The email you enter when you place your order is the email we will use, so please be sure it's correct.

Orders usually ship the same day if placed before 3pm Monday-Friday. Orders placed after 3pm Monday-Friday or on weekends and holidays will usually be shipped the next business day.  

Shipping charges are not refundable if items are returned or exchanged.

We only offer free shipping on complete orders so all items are available and in stock. If you order 2 or more items and 1 item is in stock and the 2nd item is a pre order, we'll ship the order together when the pre order becomes available. If you want to receive the in stock item without waiting for the order to ship together, we'll add the shipping cost on the first item and you can pay by credit card or email.

Returns and Exchanges

Heyday Footwear offers free exchanges and return shipping on all US orders.

International orders are final sale and not refundable.

If you need to return an item to us, please contact us using the form or by phone (617)-596-8703 within 7 days of your receiving the order.

If you return the shoes by taping directly onto the shoe box without using an outer shipping box your refund amount will be less $15 to cover repackaging costs.

If you choose to get a refund rather than exchange, please note that your original shipping cost is not refundable, only the items purchased.

Please follow these easy steps:

Step 1: Check to make sure you are returning your items in brand new, unworn condition and that they are returned with their original unmarked, undamaged Heyday shoe box using the extra shipping bag and label sleeve provided with your order or use another shipping carton.

Step 2: Make sure all straps, laces, or extras that came with it are in the box.

Step 3: We'll pay for the return shipping. After contacting us within 7 days, we'll email you a  return label and instructions. When we receive the shoes and check them back into inventory, we'll exchange your pair or refund your method of payment. Please note we cannot refund international shipping charges. 

If you order with us and the item goes on sale within 24 hours of your purchase (and you let us know), we'll gladly give you a credit towards your next order for the amount of the discount, but we can't offer a refund of the difference. 

 



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